Contact

Company details

The business you are legally dealing with:

Website: https://bios.kocaali.net

Which address for which topic?

Writing to the right address speeds things up:

Topic	Where	Response time
Cannot download, corrupt file, wrong file received		Same day / within 1 business day
Invoicing, payments, credits		1 business day
Account, password, merging a guest purchase		1 business day
GDPR / KVKK requests (access, deletion)	the data protection address below	Within 30 days
Copyright / rights-holder notice		As soon as possible
Business directory application and badge		2 business days
Partnerships, bulk purchase, corporate enquiries		2 business days

Before you write

Include these and we can usually solve it in the first reply:

Your order number or the email address you bought with,
If it concerns a file, the product name or link,
If you see an error, a screenshot and what you were doing,
Your browser and operating system (helpful for download problems).

You can already download your invoice as a PDF from My Invoices in your account — no need to write to us for that.

And if you have lost a file you bought, you do not need to write either: re-download it any time from My Files. Your archive is permanent.

Data protection requests

Send requests about your personal data (access, correction, deletion) to the address below. Please write from the email address registered to your account so we can verify your identity.

See the Privacy Policy for details.

Contact address

Hours

We answer messages on weekdays between 09:00 and 18:00 Türkiye time (UTC+3). Messages arriving at weekends or on public holidays are answered on the next business day.

Purchases and downloads run automatically, 24/7 — you get your file immediately outside office hours too.